“The Hospitals Ring Me”: Six Years of Jayne’s Baby Bank’s NHS Claims, Checked Against the Record

The question this report asks

On 4 October 2026 we published 10 NHS Bodies Asked. None Has a Record of Jayne’s Baby Bank. We had written to every health board, NHS trust and national NHS body in Wales. Ten have answered. Not one holds an agreement, a policy, a permission or a record of dealings with the organisation. The health board that runs the Grange, Aneurin Bevan, told us there is “no formal affiliation, partnership, referral arrangement, or working relationship”.

That report asked the NHS. This one asks the other side of the ledger: what, over six years, has Jayne’s Baby Bank told the public about its relationship with the NHS, and does the account hold together on its own terms?

We searched our archive of everything the organisation and Carrie-Anne Ridsdale, who trades as Jayne Price, have published: 11,901 Facebook posts, 2,369 video and livestream transcripts and 1,950 TikTok transcripts, up to 12 November 2026. Thirty-five groups of search terms (hospital, ward, midwife, health visitor, neonatal, NHS, nurse, referral, infection control and the rest) returned 904 items. Each was read in full. Statements already reported in our earlier articles are not repeated here except where a new one needs them for context; the rest is new.

“The van men ring me”: the NHS continence pads

NHS continence products are not shop stock. In Wales they are generally supplied to individual patients after a clinical assessment, and usually delivered to them at home. That is the background to the most specific NHS claim the organisation has ever made, and to how it changed.

On 22 September 2022 the page put “Tons of incontinece pads” on the shop floor and said they were free: “they are nhs property so we wont charge for them”. We reported that line in October. What we had not reported is what happened next.

Four months later, in a livestream on 27 January 2023, she explained where the pads came from:

“the incontinence service sometimes ring me. The van men ring me. Because they’re not supposed to take them back.”

Livestream transcript, 27 January 2023

Sixteen days later, on 12 February 2023, filming the shop, the pads had a price, and the price had an author:

“We’ve spoken to the incontinence service. Because I know them well. And they said charge a pound a pack.”

Video transcript, 12 February 2023

And on 4 March 2023 the page put it in writing, with an authorisation and a rule for everybody else:

“we have been authorised to ask for £1 minimum donation per pack by the Incontinece service for surplus as we are rescuing them and housing them … Any other organisations need to gain permission before donations are are requested the team has said”

Jayne’sBaby Bank, 4 March 2023

Three years later the story had grown again. On 30 January 2026: “we also give nursing homes and hospitals incontinence pants, because we work with the incontinence service, because obviously I did a placement with them when I was training as a nurse, so I know them quite well.” And on 12 July 2026, explaining what goes into a £5 pantry bag:

“we get loads of incontinence pads, but the incontinence service set the price. What they said is yes they’re happy for the charity shops and second-hand shops that sell them, but they’ve set the price.”

Video transcript, 12 July 2026

Put the statements in order. Free, because the pads are NHS property. Then a pound, because the service said so. Then a written authorisation, with the NHS service supposedly policing which other organisations may charge. Then a two-way relationship, in which the baby bank supplies hospitals with the same products. Then an NHS team that sets prices for second-hand shops.

Against that, there is one description of the supply chain that is not an assertion of authority. It is hers, it is the earliest, and it is not about a service at all: “The van men ring me. Because they’re not supposed to take them back.” Delivery drivers holding stock they cannot return. On 12 February she gave the reason: “they can’t take them back because of hygiene reasons”.

No continence service has been named in any of these statements. No letter, email or document has ever been shown. No NHS body has confirmed it, and the health board for Caerphilly and Torfaen, Aneurin Bevan, told us in October that it “does not hold a policy or agreement specifically relating to Jayne’s Baby Bank”. Whether an NHS service ever approved the resale of products supplied to its patients is a question only the service can answer. It is also exactly the kind of decision that would be written down.

“We don’t take from the NHS”

From December 2025 a new line appears, aimed at other local charities. On 5 January 2026, in a numbered post answering this site:

“Hospital posts – as previously stated we give to the hospitals not take … We GIVE them nappies, We GIVE patients clothes and pj’s, we GIVE ganes/Jigsaws/books ect .”

Jayne’sBaby Bank, 5 January 2026

Two days later, on 7 January 2026, on camera: “we don’t take from the NHS like the others do … They take, take, take, take, take. And we give to the NHS.” And in a livestream dated 19 December 2025: “we haven’t asked the hospitals for anything”.

Set beside it what she has said, in other moods, about goods going the other way.

The Royal Gwent account comes from a post written in anger about someone else, and we quote only the part that describes her own act. The point is not who was to blame for the errand. It is that, in her own words, she collected a car full of medical equipment from an NHS hospital, on a date she does not give, and that she now says the organisation does not take from hospitals.

Either hospitals ring her to collect car-loads, or the baby bank does not take from the NHS. Either a health visitor supplied the vitamin drops and the NHS supplied the condoms, or it does not take from the NHS. These are her statements, made months apart, to the same followers.

What she told the council

Two claims in the 1 April 2026 post have never been tested against a document: that health boards provide the organisation’s sanitary products, and that they provide “the free training for volunteers”. Two documents from Caerphilly County Borough Council test both. Neither has been published before.

Her own training list, November 2023

In response to a Freedom of Information request (FOI 25/1074, answered on 27 August 2025), Caerphilly Council released the paperwork it holds for the organisation’s Risca premises. Among it is a page headed “Jayne’s Baby Bank and Free Food Bank Training List”, stamped as received at the council’s Penallta House offices on 13 November 2023. It is the organisation’s own account, given to the council, of how its volunteers are trained.

The training it describes is “online covering work related videos” on first aid, manual handling, food hygiene, health and safety and “staff behaviour”, posted to a Facebook page. The only outside training it mentions is this: “Caerphilly and Torfean Councils have offered additional training volunteers which they are to seek themselves”.

There is no health board on it. No contraception course, no NHS training, no Public Health Wales. Yet five months earlier, on 12 June 2023, the page had announced to its volunteers “a free contraceptive training course to help young people by the local health board”; and four months earlier, on 9 July 2023, that it was “supported by Public Health Wales and Aneurin Bevan Health Board”. When the organisation wrote down its training for a council, the health board was not part of it. Two and a half years later, it was providing “the free training for volunteers”.

The sanitary products

On 4 March 2026 the page thanked “@graceandgreen for delivering us more period dignity products”. Grace & Green is a commercial supplier, and whose products they were was already on record. Asked under FOI 26/0095 whether the council had funded or supplied the organisation, Caerphilly had answered on 5 February 2026:

“JBB has not received any direct funding, grants or financial assistance from our period dignity grant.” … “Grace & Green are our contracted supplier for all disposable products, and WUKA for reusable products. JBB has received £432.48 worth of products since September 2025.”

Caerphilly County Borough Council, FOI 26/0095, 5 February 2026

The products are the council’s, from the Welsh Government’s Period Dignity scheme, delivered by the council’s contractor. A separate answer from the same council, FOI 26/0168 of 17 February 2026, explains how the scheme is shared out:

“No one organisation is prioritised and everyone who requests products to stock are equally supported.” … “we have over 50 distribution centres across the Borough and 81 schools stocking period products.”

Caerphilly County Borough Council, FOI 26/0168, 17 February 2026

Six weeks after that answer, on 1 April 2026, she wrote that the health boards “provide us with sanitary equipment and contraception”. In the same post she credited “3 Councils” with “over £1500 in period poverty grants”. On 28 May 2026 the page advertised “free period dignity products” by sharing a post from Aneurin Bevan Health Board. And on 25 July 2026 it gave a third account of the same shelf:

“We are fortunate to receive grants from local authorities for period dignity products and we also buy products out of our fundraising”

Jaynesbabybank Registered – cic, 25 July 2026

Health boards in April. Local authorities in July. Caerphilly, the one authority we have asked, says it gave products, not grants, and gave them on the same terms as to every other one of its 50-plus distribution points. Nothing in our records, and nothing any health board has said, shows an NHS body supplying the organisation with sanitary products.

The premature boxes, counted her way

The organisation’s standing promise, repeated in its pinned posts for more than two years, is a “premature box for free which we deliver to the neonatal ward”. In August 2024 it attached a number: “over 70 since we started in 2020”. Both were in our October report. Here is what the archive holds on either side of them.

Two hundred and seventy-two bags by October 2022. The first boxes in March 2023. Over seventy in total by August 2024. In April 2024, none ready. The numbers cannot all describe the same thing, and none of them comes with a hospital, a ward, a date or a receipt, except the one bundle “delivered to the Heath” in November 2025, whose health board told us its maternity services “have not had any communication or visits” from anyone acting for the organisation.

Her spoken accounts also describe a different service from the written one. The pinned post says boxes are delivered “to the neonatal ward”, as though the ward were the customer. In her own words the customer is the mother: “The mother needs to contact us”, and she drops the box at the hospital. That is a parcel for a patient, not a supply arrangement with a neonatal unit.

“Since we started”

In the livestream dated 19 December 2025, attacking other groups for “diving on the maternity services”, she said: “we’ve been working with maternity wards since we started”. The same recording carries the line we quoted undated in October, “We’ve been working with the hospitals and the NHS since we started, right? Because that’s where I studied my nursing”. It can now be dated.

The organisation started in 2020. Here is how she describes 2020 when the subject is not the hospitals:

“But I didn’t work through Covid. A lot of people work through Covid and struggle. But I was too ill. They wouldn’t even let me go in the wards.”

Livestream transcript, 4 October 2025

On 12 September 2025: “the pandemic hit and they wouldn’t let me go into the wards because I was seriously ill … And that’s when we started the baby bank”. On her own account she could not go on the wards in 2020, and the first premature box went out in 2023. “Working with maternity wards since we started” cannot be true on her own chronology.

“Does anyone know the health visitors number”

On 29 December 2022 the page set out how families could ask for help: in writing, with an address and a signature. Then it added a route for the professionals:

“If midwives, health visitors etc want to make a referral it can be attached to the individuals letter of request. It will then be consider by myself and two other trustees.”

Jayne’sBaby Bank, 29 December 2022

There was no registered charity, and so no trustees on any register. And ten weeks later, on 5 March 2023, the page posted this, in full:

“Does anyone know the health visitors number in Ponty pool”. Thirteen months later, on 12 April 2024, again in full: “Anyone have the phone number for Risca Midwives please”. Risca was the town of one of the organisation’s own shops.

Asking for a phone number is not wrongdoing, and we do not suggest it is. It is evidence of something else. An organisation whose midwives and health visitors referred families to it, and which delivered to their wards, would not need to ask its Facebook followers how to reach them. The posts show the organisation outside the health service, looking for a way in.

The later claims sit on top of those two posts. “NHS health visitors coming in and recommending us” (20 May 2025, reported in October). A nursery nurse who “works with the health visitors, and she always promotes us” (17 September 2025). Aneurin Bevan, which employs the health visitors and midwives of Caerphilly and Torfaen, consulted its Maternity and Health Visiting teams and answered on 28 May 2026: there is “no formal affiliation, partnership, referral arrangement, or working relationship”.

The position on referrals also turned round. On 23 December 2024, closing for Christmas, the page sent families to the health service: “If you need a food bank, nappies or baby formula please ring the council or citizens advice or midwife, health visitor.” By June 2025 a referral through a professional was the thing to avoid: “Other foodbanks need a 3rd party referal which means our Mothers often have social services informed”. The midwife and the health visitor were the route in, then the route out, then the risk.

Borrowed rulebooks

Authority can be borrowed without claiming a partnership. The page regularly told followers that its rules came from the NHS, or from the body that regulates nurses and midwives.

Knitted donations, 29 June 2023: “It needs to be closed knitted please as per NHS and Nursing and Midwifery Council guidelines”. On camera on 19 September 2023: “Try and keep the knitting as tight as possible in line with the NMC … that’s what the NMC want … So we follow what they do. That’s the same as the hospitals and the midwifery and the midwives.” And on 25 November 2023: “to comply with the Nursing and Midwifery guidelines”.

The Nursing and Midwifery Council regulates people: it keeps the register of nurses, midwives and nursing associates, sets the standards for their education and conduct, and investigates complaints about them. We have found nothing it has published about knitted blankets or hats. The rule may be sensible. The authority quoted for it is not one that issues such rules.

By 2026 the knitting rule had changed again, and again it was put in the hospitals’ mouths: on 15 March, “The hospitals don’t want them either and can’t take them without fire labels.” Five months later, at the Grange maternity entrance on 16 August, the organisation handed out “some hats our knitters had knitted”.

Advice to mothers

The same borrowed authority runs through advice given to the page’s followers, most of them mothers and expectant mothers. On 8 August 2023:

“If you can’t afford formula in the shops and you can’t getting it from an organisation like ourselves please ring your midwife or the GP and ask them to surply it on prescription for you. They have a duty of care to do this.”

Jayne’sBaby Bank, 8 August 2023

That is not how the NHS works. Infant formula is prescribed for clinical need, such as a diagnosed allergy, not because a family cannot afford it. The help for low-income families is the Healthy Start scheme. A mother who rang her GP on the strength of that post would, in the ordinary case, have been told no, after being told the GP had a “duty of care” to say yes. The rest of the post, warning against watering milk down, was sound.

Two weeks later, on 24 August 2023, after news coverage the page said it would not discuss, it posted diagrams of what “a neonatal nurse and midwife would be looking at” in babies under observation, to “relieve any worry and anxiety that mums and parents may have about any medical intervention their babies may be receiving”. In September 2024 it set up a private breastfeeding support group, “As I am qualified to run support groups”, and invited “midwives, nurses, or health visitors” to message her if they wanted to help.

Inside the hospitals

Our October report described the book drops of May and June 2026 and the “meet and greet” at the Grange on 16 August. The archive shows the visits began earlier and shows what she said about them while they were going on.

On 12 December 2025 she filmed inside a hospital:

“See, the good thing about doing some of your nursing training in local hospitals is that you know where the staff frequent their breaks. So we thought we’d leave them some books … But I didn’t want to bring them too early, because the patients had nicked them.”

Video transcript, 12 December 2025

Read it twice. The access is explained by her student training years before. Nobody at the hospital is mentioned as expecting the books. And an earlier batch, by her own account, was taken by patients. Three days later the page was “Getting some more books ready for NHS staff”; on 18 December it asked followers, “Is anyone able to drop off a donations of nappies to the maternity at the Grange tomorrow for us please and some books for the staff ?”; and on 24 February 2026, “40 copies being delivered to keyworkers at a local hospital as a thank you”.

When a critic raised infection control, on 12 January 2026, the answer was this:

“Infection control on my backside. Hospitals are one of the most dirtiest, contagious places in the world”

Livestream transcript, 12 January 2026 (the critic’s name, which she read out, is left out)

Five months later, on 11 June 2026, Aneurin Bevan told us that the books it found had been kept in a ward manager’s office and never issued, that its Infection Prevention and Control Team had been consulted, and that donated reading material would in future go through the Chaplaincy.

On 13 May 2026, sorting a drop-off on a TikTok video, she described where newborn nappies come from:

“Two and a half car loads of damaged stuff and rubbish. I’ve found some nappies, so they’ll go down the… Erm… Hospital, because they’re size one and size zero … So they go straight down the hospital.”

TikTok transcript, 13 May 2026

Size zero nappies are made for premature and low-birthweight babies. We do not know the condition of those particular packs, and we do not say they were damaged. We report where she says she found them, and where she says they went.

The box at the Grange

On 15 August 2026 a box of books was reported at the Grange’s main reception. That night, on a livestream, she said it was not hers:

“that looks like a poorly executed attempt that somebody’s done a book exchange box. That’s what it looks like to me for patients and staff and visitors. We haven’t done that. We take them to the ward and ask them do they want them, and they say yes.”

Livestream transcript, 15 August 2026

The next evening:

“Then we went to the Grange to deal with the box of books that the haters couldn’t cope with yesterday which the reception did not remove as they know us . We used a nice plastic box and filled with free community library books for patients, staff and visitors.”

Jaynesbabybank Registered – cic, 16 August 2026

One night, a book box at reception for “patients and staff and visitors” is someone else’s poorly executed attempt, and the organisation’s method is to take books to the ward and ask. The next day the organisation installs its own box at reception, for “patients, staff and visitors”, on the strength that reception “know us”. And her method, as she described it in January, was not to ask the ward: “We’ve just been leaving them where we know they frequent.”

The day after that, 17 August 2026:

“We are there by appointment and schedule.” We have found no earlier claim of a standing, booked arrangement with a hospital. It names no hospital. Aneurin Bevan, which runs the hospitals of Gwent, told us in October that it holds no recorded permission for the organisation to carry out promotional activity on its premises.

By September the claim had a defence attached. On 8 September 2026: “How the hospitals etc say they remove our books and nappies. But they don’t.” The proof offered was a receptionist who, she says, remarked on some nappies while she sat waiting for an appointment. The post concedes that the hospitals are said to remove the goods; the answer offered is one remark at a reception desk. And in April she had described the next stage: “I need shelves like this, guys. For people to have in their workplace now and doctor surgeries and in the hospitals and places. Because they are going to have our books on them and then you pay by smart code.” Free books for NHS staff, then paid books on NHS premises. It has not stopped: on 25 October 2026, sorting books, “If I haven’t got time to do them, I might just take them down to the hospital”; on 1 November 2026, choosing shelving, “I know I wanted half shelves for the hospital”.

From student to “qualified health care professional”

Every NHS claim above leans on one person’s standing. We examined her academic record in The Changing Academic Record and do not repeat it. What the archive adds is how the description of her role has moved, and what it has been used for.

The two January 2025 entries are a week apart and answer the same complaint. Read in the order she said them, the record runs from a student who collapsed on placement, through a nurse who might return to the wards for more money, to a “qualified health care professional”. By her own account, her time on the wards ended when the pandemic began in 2020. And she has said that “You don’t have to be registered with the NMC to be a nurse”.

The last entry matters most. In our archive the phrase first appears in writing on 13 September 2026, the day our enquiries went to every health board in Wales, when the organisation’s standing introduction opened: “I am Jayne the founder and Director … I am a neurodivergent qualified health care professional.” The same standing post promises the premature box “which we deliver to the neonatal ward”, a few words after telling mothers “we do not deliver or post”. It is the version now presented to every mother who reads it.

“Health care professional” is not a single protected title. But the phrase tells a reader that a clinician stands behind the bundles, the advice and the judgements. And the judgements have reached safeguarding. In January 2026 she described attending a meeting about another charity “in my professional capacity” as a “qualified health care professional”. In February she said she had made a referral about a critic “as a health and social care provider”. Whatever took place, the role she claimed in them is one no health body has confirmed.

Claim by claim

Why it matters

Put the findings together and the answer to the question at the top is yes. Over six years Jayne’s Baby Bank repeatedly presented informal activity as an NHS relationship. Surplus pads from delivery drivers, on her own earliest account, became an authorisation from an NHS service. A council’s period products became health-board supplies. Bags left in staff rest areas became deliveries to the NHS, and then a schedule. A parcel for a mother who asked became a service to the neonatal ward. A student placement became the standing of a “qualified health care professional”. At each step the NHS name did the work, and at each step nobody inside the NHS has been named.

We do not say any of this was done to deceive, and we do not say anyone has been harmed. We say it matters for four reasons.

Mothers decide on trust. A woman deciding whether to take second-hand clothes for a premature baby, or to follow advice about formula, is entitled to know whether a health professional and a hospital stand behind it. When she is told one does, and neither does, the decision is made on false ground.

Hospitals are controlled spaces for a reason. Neonatal units and maternity wards hold the most vulnerable patients in the health service. Goods that enter them are meant to be assessed by the receiving ward, under infection control rules. Her own words describe goods left where staff take breaks, a previous batch taken by patients, nappies found among “damaged stuff and rubbish” going “straight down the hospital”, members of the public asked to carry nappies to a maternity unit, and infection control dismissed out of hand. Aneurin Bevan has already consulted its infection control team and changed how it handles donated books.

The public gives because of the NHS name. Donors who hand over bags of clothes, or money, because the organisation supplies neonatal wards and works with health visitors are giving on the strength of a relationship that ten NHS bodies have no record of, and that her own words do not describe.

Safeguarding depends on knowing who is who. A self-described “qualified health care professional” who makes referrals about critics and attends safeguarding meetings “in my professional capacity” is asking to be treated as a professional by the agencies that protect children and vulnerable adults. Those agencies are entitled to know what that standing actually is.

Were you there? If you work in a continence service, on a maternity or neonatal unit, or as a health visitor or midwife in Gwent, and you have been told that your service works with Jayne’s Baby Bank, we would like to hear from you. We do not publish names without consent.

Sources and related reporting

• 10 NHS Bodies Asked. None Has a Record of Jayne’s Baby Bank, 4 October 2026 (updated 11 November 2026)
• Carrie-Anne Ridsdale / Jayne Price: The Changing Academic Record, 12 September 2026
• Jayne’s Baby Bank Discourages Mothers From Contacting Social Services, 3 June 2025
• JBB Referral Backing Denied by Social Services, 24 July 2024
• The Sherlock Dossier: the full chronology
• The JBB transcript archive: every quotation here is searchable by its wording.