JBB Referral Backing Denied by Social Services

A pattern has emerged at Jayne’s Baby Bank: when its claims are reported, it answers with misleading counter-claims. Our work is about public accountability. We publish facts that can be checked, not speculation. We do not stalk, harass or discriminate. Our aim is to protect the South Wales Valleys from people and organisations that misrepresent themselves to the public.

Her claim

This time we asked social services about her claim to be “registered” with them and allowed to make referrals. She made it in a Facebook post on 3 October 2022 (the post):

Just got off the phone with social service and they have acknowledged we are registered with CCBC and they have asked us to make referrals for anyone in contact with ‘people’ who are not allowed around children unsupervised as a recognised established community group an aspiring charity going through the registration process.

Her post, 3 October 2022 (spelling as published)

What social services said

To check, we contacted Caerphilly’s social services directly. The reply, from the Complaints and Information Team Manager, was clear:

I can confirm that Jaynes Baby Bank is NOT endorsed and are NOT allowed to make referrals on the behalf of Caerphilly Social Services

Caerphilly County Borough Council, Social Services Complaints and Information Team, July 2024

No such relationship exists. Her statements that she was authorised to make referrals for safeguarding or child protection appear to be wrong, or misrepresented.

It is not the first time her public claims have clashed with an official position. Earlier that month, Caerphilly County Borough Council’s Caerphilly Cares service told us the council does not support her, whatever she says on social media.

Why it matters

When public statements are made in the name of safeguarding, charity work or community involvement, accuracy is not optional. It is essential. False information can put vulnerable people at risk and erode trust in genuine support services. Correcting it is not harassment. It is a civic duty.

Safeguarding has stayed at the centre of our reporting since. See Jayne’s Baby Bank discourages mothers from contacting social services (June 2025), and our report that a convicted child sex offender was working and living at Jayne’s Baby Bank (September 2026), which she denies.

“Malicious communication”

On 19 July 2024 she warned that “the stalker and other parties” were “in breach of the law by posting malicious communication on websites, social media or writing malicious complaints” (the post).

The law she appears to mean is the Malicious Communications Act 1988. It makes it an offence to send a message that is indecent or grossly offensive, with the purpose of causing distress or anxiety. Reporting that rests on public records and official replies is not that. Defamation law, data protection law and safeguarding rules already set out how information must be handled, responsibly and lawfully.

When attempts to control a story start to unravel, defensive responses often follow. But fact, unlike opinion, holds up under pressure. That is why we rely on checkable sources, public records and confirmation from the agencies themselves. Anyone who can correct us with evidence is welcome to.

Which other agencies are we speaking to? That remains to be seen. The full record so far is in the Sherlock Dossier.

Sources