Updated, October 2026. We first published this in February 2024 with eight screenshots of her posts. They are now in date order, with what each one says typed out so it can be read on a phone, and a link to our archive copy wherever we hold one. We have also added what her posts and videos have said about nappies before and since.
On 12 January 2026, answering a post that said she charged mothers for nappies, she wrote: “This is an untrue statement we do not charge for nappies or baby milk.” On a video the same day she went further: “But it was a suggested donation. We wouldn’t, we never charged.”
We have read every post and video in our archive that mentions nappies: 435 posts and 298 videos, from 2021 to September 2026. This is what she told families, in her own words and in date order.
The short version
- £1 a pack. From August 2022 to May 2023 her posts set nappies at “£1 minimum donation per pack”, one pack per household per week. On video: “Minimum donation. Pound a pack.”
- Free, with conditions. From April 2023 nappies were only for “customers and donators”. From May 2023 they were “FREE”, but still only for customers and donators, one pack a week.
- Then a £1 minimum spend, then £5 bags. From 2024 the shops had a £1 minimum card spend. From February 2026 nappies became one choice in a £5 “pantry bag”, a charge she had criticised other food banks for making.
- “We never charged.” Her account of the £1 keeps changing: “taken the charge off” (2023), “we stopped” (2025), “we never charged” (January 2026), “We stopped doing that about two years in” (July 2026).
- The appeals. Since 2021 her pages have asked the public for nappies, or for money to buy them, in at least 69 posts. No accounts have ever been published.
In this report
£1 a pack: 2022 to May 2023
Her earliest terms are plain.
- 3 August 2022: “Nappies £1 minimum donation per pack, 1 pack per family per house hold per week. Then people who are buying subsidised nappies are also helping other families.”
- 7 October 2022, on video, showing the stock: “So these are the nappies we’ve got available. Minimum donation. Pound a pack. And it’s one pack per family per week.”
- 21 November 2022: “free tea, coffee and nappies, subsidised nappies (£1 per pack)”
- 24 November 2022, in a single post: “Nappies given out today for FREE to vulnerable families.” And: “We ask mums to pay a £1 donation towards packs of nappies in the shops”.
- 19 January 2023, on a live video from the shop: “Okay, so minimum donation a pound. It’s a pound per household, per week.” Remember this video. She shared it again a year later.
- 20 January 2023: “Minimum donation £1 per pack. 100% goes into the running costs and helping families. 1 pack per household per week and you have to pick up in person not for friends.”
- 31 March 2023: “Nappies are £1 minimum donation per pack and its strictly 1 pack per house hold per week”.
20 March 2023: “We own three shops aimed to be cheaper than charity shops”, with “Nappies £1 each minimum donations” on the price list. The same list was posted again on 9 May 2023.
Customers and donators only
In April 2023 a second condition appeared on top of the £1.
- 12 April 2023: “Nappies are 1 pack per house hold per week IF YOU HAVE A CHILD.” Later in the same post: “If you are abusing the system I will ban you from using the shops.”
- 21 April 2023: “you have to be a supporter as a customer or donator to access our food bank or nappies and free items as these items are exclusive to our supporters”
- 25 April 2023, on video: “You can’t just walk in and buy the subsidised nappies. Yeah, you need to be a customer now or a donator or a follower.”
- 25 April 2023, the same day: “Nappies available to customers and donators for minimum donation £1”.
12 April 2023. Our archive copy
May 2023: “FREE NAPPIES”, on trial
On 20 May 2023 she announced a change: “We are going to trail this. FREE NAPPIES if you are a mother, grandparent (because they often collect for working families) and a customer at the time of pick up.” Five days later her page was using the hashtag #freenappies.
25 May 2023: “Nappy Shop”, “All shops are fully stocked with nappies”, tagged #freenappies. Our archive copy
31 May 2023: “Aberbargoed is open guys. NAPPIES, BABY FOOD, FOOD BANKS” and more “ARE ALL FREE*”, followed by “Welcome to make a donation”. The asterisk is not explained. (Screenshot only: this post is not in our archive.)
On 1 June 2023 she explained it on video: “if you’re one of our regular customers, one of our regular donators, they’re free.” She also said why the £1 had been asked: “We were asking a pound donation because we had a lot of people diving in and wanting to buy 10 packs and this and that.”
1 October 2023: “Nappies- FREE to Mothers who are customers and donators. STRICTLY 1 pack per house per week from 1 shop a week.” Our archive copy. She was still posting the same wording in September 2026.
On 26 October 2023 she wrote: “THERE HAS BEEN A SIGN IN THE WINDOW AND IN THE SHOP SINCE MARCH. NAPPIES ARE NOT FOR SALE ON THEIR OWN – SORRY”. In March 2023 her own posts were still setting nappies at £1 a pack.
January 2024: “Nappies are free now!”
Our first article ended here, with three posts from one month.
13 January 2024: “FREE NAPPIES” across photos of the stock. (The post was photos only, so our archive does not show it.)
19 January 2024: “Come a long way in a year! Nappies are free now!” Our archive copy. The memory she was sharing is her live video of 19 January 2023, the one in which she says: “Okay, so minimum donation a pound.”
29 January 2024: “They are not for sale or a cash donations You have to be a customer or donator towards the shop so that you are contributing to helping other Mothers.” Our archive copy
Nappy stock on the shelves of one of her shops, from a video posted by her page (archived copy).
Since 2024: £1 minimum spend, then £5 bags
- 27 July 2024, on video: “It is minimum spend a pound. We are sorry about that. Because we’ve never had a minimum spend before for nappies and stuff.”
- 29 July 2024: “Our 5 items top a week is FREE we do not charge £5 a bag or £2 a month subscription.”
- 18 December 2024: “You have to be a Mother with children under 18 and a customer or donator of stock.” And: “Minimum spend is £1 but that is because we only take card and contactless unfortunately the card machines won’t take less.”
- 23 April 2025: “Order and pre pay for £10 mystery bag and collect in store and choose free item, 1 pack of nappies, formula or 5 items from the foodbank top up in advance.”
- 6 February 2026: “So going forward we will charge £5 a pantry bag so that we are exactly the same as all the other charities /CICs out there in the local areas.” One of the bags: “1 pack of nappies and 4 items off shelf plus pads/toiletry”. On video the same day: “And now it’s five pound a bag which is standard with every other pantry.”
- 12 July 2026, on free nappies and food: “We need a letter of request from you and package will need to be collected.”
- 13 September 2026: the standing list still offers nappies “FREE to Mothers who are customers and donators”, and adds: “We also run a £5 Food Pantry open to everyone.”
- 14 September 2026, on video: “There is no other baby bank that gives out nappies as freely as us, right, without asking for reams of paperwork and referrals filled in.”
What she said about other food banks charging £5 a bag is in Hypocrisy at £5 a Bag.
“We never charged”
Her account of the £1 has changed too.
- 1 June 2023, on video: “So we’ve taken the charge off”.
- 20 March 2025: “Another fabrication, like we charge for nappies??”
- 5 September 2025, on video: “We used to ask the pound donation towards the nappies. And then we stopped because we did so well that we didn’t need to ask for that.”
- 12 January 2026: “This is an untrue statement we do not charge for nappies or baby milk.” On video the same day: “When we first started, we used to say suggested donation of a pound.” A few sentences later: “But it was a suggested donation. We wouldn’t, we never charged.”
- 12 July 2026, on video, showing a £5 bag: “We used to do pay a pound for nappies. We stopped doing that about two years in.”
In 2022 and 2023 her posts did not call it a suggestion. They called it a “minimum donation”, “£1 per pack” and “subsidised nappies”. On video she said: “You can’t just walk in and buy the subsidised nappies.” Whether a set £1 a pack is a charge, readers can judge for themselves.
The appeals
Since 2021 her pages have asked the public for nappies, or for money to buy them, in at least 69 posts: PayPal links, Tesco Clubcard points, a JustGiving page and monthly subscriptions.
- 21 February 2023: “a standing order into our bank account for £2.99 a month and that £2.99 goes solely towards packs of nappies”
- 30 April 2024: “£3.49 which pays for 1 pack of nappies to help a family in need. The subscription money is 100% for nappies.”
- 24 July 2024: “Any donations that are made are ringfenced for nappies and foodbank supply’s not bills.”
What a pound buys changes from post to post. On 29 February 2024: “spent £70 today = 20 packs of nappies = 20 individual families helped.” On 12 September 2024: “£70 = 30 pack of nappies approx – that’s 30 families helped”. And on 25 February 2025 she asked her followers: “Otherwise I’m going to sell off the newborn nappies to buy large size nappies which are most needed. Is everyone OK with that?”
No accounts have ever been published, so none of these figures can be checked. We rebuilt the running costs from the documents in £186,000 Before a Single Nappy. The nappies she says she takes to hospital wards are covered in 8 NHS Bodies Asked.
If you need nappies
If you need nappies, ask your health visitor or midwife, who can refer you to a baby bank. These registered baby banks in South Wales are all on the register of charities.
If you were told something was free and then asked to pay, buy something or donate first, you can report a misleading claim to the Advertising Standards Authority, or to Trading Standards through the Citizens Advice consumer service.
Carrie-Anne Ridsdale, also known publicly as Jayne Price, has a standing right of reply. If anything here is wrong, send us the document that shows it through our contact page, and we will correct it on the record. Any response is published in full and unedited, and the offer does not expire.
Disclaimer: This report is based on her own public posts and videos, kept in our archive. Video quotes are from automatic transcripts. Where conclusions are drawn, they are based on observable data and are presented for public interest and transparency purposes. Readers are encouraged to verify all claims through primary sources.
…Sherlock
