I don't like that bit there.
But anyway, I've got 10 years, 10 to 15 years to decide where I want it, haven't I?
Right, so, right.
Volunteers.
Volunteers.
You need to be clean and tidy when you come in the shop.
I've had to speak to people about food all down the front room when they're working.
I miss my mouth on a regular basis, but if you're coming in like that, it's no good.
I've had to speak to people before in the past about BO.
If you can't afford deodorant and you're a volunteer, let me know.
Okay, we're busy.
We're shifting tonnes and tonnes of stock every single day.
You're going to sweat, right?
It's going to happen.
So you're going to need a good roll-on and a good spray.
Right, if you can't afford it, speak to me personally, privately, and we'll go from there.
I'm trying to think what else, though, because we're taking on more and more volunteers and we need it to run smoothly.
Like, I'd sorted this lot out into sizes, ready to hang the stuff up, and it's not sorted now.
So that's my created work for me, okay?
Don't create any work for anybody else.
Right, you can have bright ideas.
I welcome bright ideas.
Just don't enact your bright idea until you've brought it to me first.
I don't change anything if it's still turning a sale, turning a profit, making money, still working, getting rid of stock.
I don't change it, okay?
Because it's still working, okay?
If you've got an improvement, you're more than welcome to give me an improvement.
And then if we see a downfall, for example, I know straight away, right, if they've shut downstairs in Pontypool, right, and they're not using the wing room prior to having the other shop, I know straight away that that bottom shop, that bottom room isn't open if the sales go down,
right?
I know straight away.
So, don't do anything.
Don't have... you can have bright ideas, don't enact them, okay?
If you've got a bright idea, you can let me know, not a problem at all.
And I will file the bright idea for when it's suitable to trial it.
Right, because we don't know when the next house clearance is coming in.
Somebody could turn up, you know, with two vans for us.
And look, I got Hangerville that had already been sorted once, right?
So, like I said, there's nothing worse than you doing a job, by all means come in and tidy that up.
That's fine, come in and say, oh, it's a bit of a mess, Jane.
Right, not a problem.
But don't go moving all of this and taking it out there and wheeling it out there and then taking all this off the shelf and putting this on the shelf.
You know, don't go doing that.
Tidy up the stuff where it is, right?
That's how you work.
You do it methodically, right?
We are here to help you.
Like, I've been in retail a long time.
I've done nursing a long time.
Nursing is a lot like management, okay?
I've done the lowest paid jobs and I've done the highest paid jobs, right?
Some of the mothers haven't, some of them have worked in retail.
People who work in retail know exactly what I'm talking about, okay?
They're fab, they come in, they know exactly what to do, okay?
But people who've worked in other charity shops don't and they mess it up.
They mess up our routine, okay?
That doesn't mean to say we don't want to hear.
What it means is sometimes the best way to keep someone out to do it is to do the job in front of them and show them or work with them while you're doing it.
And talk them through it.
But you need to be able to retain that information.
Yeah, when Chloe came to us she couldn't put anything on her hanger.
And now she's bloody plasterboarding walls, painting floors, pricing, all sorts of stuff.
Right, when she came to me she couldn't put anything on her hanger tidy.
And now look at that.
She's a confident young woman.
Yep.
And if I said to her, can you sort this out today, do all of this for me, she knows exactly what she's doing.
And that's what we're here to do, is to empower other people to do it.
But what we don't want is people who come in and start freelancing and doing their own stuff.
And I'll give you an example.
For example, if you worked in retail, right, you would put...
Let me show you something now, right, I always remember this example.
If you worked in retail, you would do something called facing up, right.
So you would do this.
Right,
so you would bring all your tins to the front like this, all your labels to the front, right.
And you would bring it up so all your shelves look nice and tidy.
Look at that, lovely customer pleasing to the customer, yeah.
It's called facing up.
So there was a guy once that worked in the shop and they said, can you face up the aisle?
He said, yeah, no problem, come back.
And what he'd done is he'd pushed them all back like that.
And they were like, oh no, no, no, and anybody in retail would know.
And like labels were like this.
You know, and things like that.
But until that new employee was shown how to actually do it, like all the hoops should be in the same wrench, shouldn't it guys?
Like you would in a supermarket.
There we are, yeah.
That's how you do it.
So it looks nice and clean and tidy.
But until somebody physically shows... I'm one of those people that need to be physically shown.
Right.
I need to be physically shown what you want me to do.
And that's how we need you to do it, yeah.
All tidy, tidy, yeah.
You know, if it's in a cupboard, don't go taking it out.
It's in there for a reason.
Because it's high risk being nicked, yeah.
You know, if you're not sure and you say...
You know, you go into a party pool shop and you say, Sammy, all these are like ten quid in here.
And then you go, one pound fifty, I don't... take it out, yeah.
Or they might say, well, this cupboard needs redoing.
Am I okay to do it?
And then your manager will come along, Dan or Sammy will come along and go, yes.
So keep all of that in one place.
Keep that, keep that.
Move that over there.
Oh, let me take the mug.
Well, let me take the blue stuff.
Because all the blue stuff would be better over here all together.
And we'd do it like that, okay.
So you're just checking in with somebody else.
Who knows exactly what I'm expecting before you do it.
But like I said, bright ideas are welcome, but just don't...
Don't enforce them without coming through us first.
